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How We Protect Your Privacy

When you open an account at princess 1000 and deposit via DANA, OVO, GoPay or QRIS, your personal and payment information is encrypted and stored securely.

Account security from day oneTransparent data handlingYour withdrawal and deposit history
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princess 1000 How We Protect Your Privacy
PRIVACY QUESTIONS

How to Contact Us About Your Data

Live Chat Reach our support team in the app or on the website during lobby hours. They can answer questions about what data we hold and how to request changes to your account settings.
Email Support Send a data request or privacy concern to our support inbox. Responses arrive within 48 business hours. Include your account ID so we can look up your records quickly.
Account Settings Update your contact preferences, phone number and email directly in your account dashboard. Changes take effect immediately and are logged in your profile history.
SECURITY & RETENTION

How We Handle Your Information

Encryption & Storage

Your payment card details, DANA account link, OVO credentials, GoPay token and QRIS reference are encrypted before storage. Only our payment processor and compliance team can decrypt them for settlement and verification.

Login & Device Security

When you sign in on your phone or desktop, we log your device type, IP address and browser fingerprint. Unusual login attempts trigger a verification step. You can see all active sessions in Settings and sign out remotely.

Game & Bet History

Your game plays, stakes and outcomes are retained for 24 months to help resolve disputes and compute your payout history. After that period, game logs are archived and retained per local law requirements.

Withdrawal Verification

When you request a payout to DANA, OVO, GoPay or a bank account, we verify your identity and cross-check your banking details against your registration. This protects your account and ensures funds reach the right recipient.

Cookies & Tracking

We use cookies to keep you logged in, remember your language and region, and track play preferences. You can adjust cookie settings in your browser; some features may not work if you disable them.

Data Breach Response

If we detect unauthorized access to your account or our systems, we freeze the account immediately, notify you via registered email and phone, and guide you through account recovery steps in the app.

Privacy Questions Players Ask

We collect your full name, date of birth, email, phone number, address and bank account or digital wallet details. When you deposit via DANA, OVO, GoPay or QRIS, we also store your transaction ID and payment method identifier. This data is used for account verification, compliance and payout processing.

Yes. Open your account settings and scroll to 'My Data'. You'll see your registration details, payment history, login log and game summary. To request a complete data export including archived records, contact our support team via live chat or email; they'll prepare the file within 72 hours.

We retain your account details for seven years after closure to comply with local tax and anti-money-laundering rules. Your game history is kept for 24 months. Payment records and compliance documents are archived longer where local law requires. You can request early deletion for non-essential data.

Your payment details are shared only with our payment processor and acquiring bank for settlement. We never sell or rent your personal data to marketing firms or third parties. Depends on local law, we may disclose data to regulators or law enforcement if legally required.

We may email you about new games, promotions and account updates based on your preferences. You can opt out of marketing emails anytime in Settings > Communications, or by replying 'Stop' to any campaign email. We do not share your email with external advertisers.

Change your password immediately in Settings > Security. If you see unauthorised transactions, contact support via live chat or email within 24 hours with the transaction details. We'll freeze the account, reverse fraudulent withdrawals and guide you through account recovery and two-factor authentication setup.

Yes. Request permanent account closure via Support > Account Settings > Close Account. We'll anonymise your personal data within 30 days, except records required by local law. Deletion may delay if you have open disputes or pending payouts. Confirm via email that you want to proceed.

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